Troubleshooting

Troubleshoot Your Heating Issue

Simple fixes for your boiler or furnace problems

Over our 90+ years of service in Leominster, Worcester, Winchendon and other communities in central Massachusetts and southern New Hampshire, we’ve seen our share of heating system issues. This includes both oil and gas-fired systems.

We understand that when there’s a nor’easter rolling in or it’s been sub-freezing for several days in a row, you can’t afford to be without a working furnace or boiler. Our team works diligently to facilitate repairs for customers who request service. But sometimes, a little troubleshooting can fix your issue and save you a service visit.

Troubleshoot your boiler or furnace problem

If your boiler or furnace isn’t coming on, or if you aren’t getting heat from your vents, radiators or radiant floor system, try these simple troubleshooting steps.

  1. Check the thermostat and see whether it is set to at least five degrees above the current temperature inside your home. Also, confirm that it is set to “heat.” If not, adjust accordingly and see if the heating system turns on. If not, proceed to the next step.
  2. Check your propane or heating oil tank gauge. If your tank is less than a quarter full for propane or an eighth full for heating oil, Call the Fraticelli team immediately at 978-631-0727 for a 24-hour emergency fuel delivery.
  3. Check the circuit box to see if your heating system’s circuit has been tripped. If it was, turn it back on and see if that works. If not, move on to the next step.
  4. If you have a steam boiler, check that the water level in the gauge is at least half full. If it isn’t, reach out to us to arrange service. If your water level is more than half full, skip ahead to Step 6.
  5. If you have a furnace, check the red “START” switch for it. The switch is part of a safety system that shuts down your system if it thinks that the burner flame has gone out. This can occur, however, even if the burner flame is still on. If the switch is off, turn it on to see if your furnace will turn back on. If not, go to the next step.
  6. Turn your thermostat up at least another five degrees. Find the button on your furnace or boiler that is clearly labeled “RESET.” Push and hold the reset button for 30 seconds and see if this starts your system. Only do this ONCE. Doing it again can seriously damage your heating system. If this doesn’t work, contact us for service online or by calling 978-631-0727.

Priming your heating oil system’s burner

If you need to restart the oil burner on your boiler or furnace, you’ll first need to prime it. This involves bleeding air from your lines by opening a fuel valve on your heating system and restarting it.

Below is a video that will show you this burner priming process. You can also contact us for assistance.

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